1. Personal information collected
Personal information may be collected from you when visiting our website, using our services, submitting website feedback, or placing a web order via our online ordering system. We may collect information when you use our services, like performance and location data, IP address, payment methods, interaction with other retail technology. The personal information collected could include your name, address, phone numbers (including mobile number), email address, details of orders made and details of debit or credit cards or PayPal details used for payment. We may also collect information about your usage of the Online Ordering system and any materials (such as messages and reviews) you post to Online Ordering Website and the e-mails or letters you may send to us. Your telephone calls to us may also be recorded for training and quality purposes. We only collect information that you have voluntarily entered while using the Online Ordering website.
2. What we do with the information
The information collected may be required by Us to process and approve an online order, conduct market research, send promotional material, and respond to your requests. We may also use your information for direct marketing purposes to communicate with you through your email, SMS, or phone, or tell you about offers and updates that may be of interest to you. We may also analyse the information to administer and improve our business and assist in the prevention of fraud.
3. Online ordering
Use of our online ordering system requires information to be obtained from you to process your order and verify payment if making payment by credit card. The information stored enables us to remember your details which will benefit you in future orders and remember previous orders for re-ordering. It also enables us to promote specials to you for future ordering. When ordering online and paying by credit card, your card details are processed and securely stored with a third-party providing credit card processing services. The credit card details are not stored with us. Incomplete details may be printed on order dockets for identification and processing of an online order.
4. Accuracy and security
We will take reasonable steps not to lose, misuse or allow unauthorised access to the information collected. We will allow you to access your information at any time or delete any information upon request. Such requests and access must be directed to our Contact Address [email protected] and will be subject to verification.
5. Credit card details
Your credit card details may be required to process the value of your online order on our secure website. All transactions are processed in Australian dollars. The credit card details are not stored with us. Incomplete details may be printed on order dockets for identification and processing of an online order.
At any time, you may choose to stop receiving direct marketing material by using the unsubscribe link in the marketing communication. To opt-out, click the "unsubscribe" link at the bottom of the communication and reply with "STOP" to opt-out of communications by SMS. You may also decline marketing messaging sent by push notifications by refusing the relevant permission to our app in your settings, however this will also prevent you from receiving order updates via push.